Skip to main content
Owner profiles

Explanation of the various owner permissions

A list of the available owner permissions for an owner profile, and their uses.

Owner permissions that are only available after another owner permission has been activated, are grouped under their main permission.

Owner insight permissions

Availability

In their owner's portal, the owner will be able to see when their object has been booked by guests. The availability agenda will also show blocked periods, including the description of the blocked period.

This will allow the owner to add blocked periods to the availability agenda. During these periods, the object will no longer be available for rent.

This may come in handy if your owner bears responsibility for the planning and executing of maintenance to their object. The owner is then able to block maintenance days themselves.

Bookings

Allows an owner to view the list of reservations, which initially only shows the booking number, arrival and departure date, and group composition. More details can be shown by selecting additional permissions:

This will allow the owner to view personal (contact) data of the bookers, meaning their name, address, and email address.

This permission is also dependent on 'Booker data'. It will allow the owner to view the data of any guests in addition to the main booker. This is equivalent to the guest list.

Allows the owner to see the cost items of the reservation that are payable by the guest, i.e. the items in the reservation order.

Allows the owner to see the cost items of the reservation that are payable by the channel, i.e. the items in the reservation order for reservations through an OTA that charges the guest directly (touroperator).

Allows the owner to see the total amount of rent paid by the guest, including the cost items that are marked 'counts as rent'.

These permissions are also dependent on 'Rent amount'.
'Rent settlements' allows the owner to view the rent settlements for their object in the owner portal. Without this permission, the owner will receive their rent settlements by email.
'Calculation explanation' will add an eye icon, which owners can click to see how the

commission calculations and charged costs lead to the total payout for individual reservations within settlements.

Allows the owner to see the invoices payable by the guest. Guest invoices may differ from the guest or channel order. These invoices only contain the invoice items, any financial or payment data of the guest is not included.

Allows the owner to see the invoices payable by the channel. The items on these invoices usually do not differ from the channel order, but it is possible. Any financial or payment data is not included.

Object details

In their owner's portal, the owner will be able to view the details of their own objects. These details include the published photos, the minimum number of nights, maximum number of guests, and description.

If the owner wants to make a change in these details, they must request this by way of a reception message to the back office. The back office is then able to reply to this change request as they see fit.

Reviews

In their owner's portal, the owner will be able to see the reviews guests have made after their stay. As such, owners can see their guests’ opinions of their property.

Todos

In their owner's portal, the owner will be able to see the todos specific to their object. The overview lists the name of the todo, whether it has been completed, and when it has been completed.

Owner actions permissions

Make reservations

This allows owners to book a stay at their own object, for their own use. Owners can stay free of charge, or may be charged partially, according to the stipulations in the owner agreement.

A reservation an owner makes for themselves is not the same as a booking made via an owner’s promotional link.

This allows the owner to make a reservation even if the dates of their stay do not yet have an active price list.

For this to work as intended, the owner agreement needs to state that the owner always receives a 100% discount on their stay.
Read more: Discount on owner's stay

This allows the owner to make a reservation for their own use, even if the dates of their stay do not align with the arrival and departure scheme that applies to their object.

This allows the owner to cancel any reservations for their own use from the owner portal, as long as it is before the arrival date.

Make pricing change requests

This allows owners to view the price list for their object, and to request a change in these prices. A change request is sent to the back office as a reception message.
The price change request of the owner may then be accepted and applied, or rejected.

Promote the accommodation

This provides the owner with their own, unique reservation link. This link will be available to them in the owner portal, and is meant to be shared with others. If the owner’s accommodation is booked via this link, the reservation will show that the channel for this reservation is 'Through owner'.

To reward the owner for their promotional efforts, a deviating commission rate for the 'Through owner' channel can be recorded in their commission agreement.
Read more: Commission agreements

Additional permission

The owner permission below is only available after you have specifically asked Booking Experts to make it available. This is because it is important that it is never mistakenly included in an owner profile.

Check the bookings

This functionality requires the owner to actively accept or reject incoming reservations.
The owner will receive an email every time a reservation is made.

  • These emails must be handled in a timely manner to ensure the occupancy rate and generated revenue of the object are not unnecessarily low.

  • If the owner accepts, the guest will receive a confirmation of their reservation.

  • If the owner rejects, the backoffice will receive a reception message to say that the reservation has been rejected. Reception employees can then either cancel the reservation or offer this guest an alternative accommodation.

Still need help? Share an idea